ManzanoHQ

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Introduction Information We Collect How We Use It Legal Bases Sharing Your Rights Retention Security International Transfers Contact

1. Introduction

This Privacy Policy explains how ManzanoHQ LLC (“ManzanoHQ”, “we”, “our”, “us”) collects, uses, and protects information across:

manzanohq.com
Manzanos PopShop (e-commerce)
Newsletters and signup forms
User accounts and profile dashboards

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly, including:

Email address (newsletter signup, account creation)
Full name
Shipping address
Phone number
Account profile details
Profile picture
Order details and purchase history

Payment information is processed by our payment processor and not stored in full by us (see “Payments” below).

2.2 Payments

Payments for Manzanos PopShop are processed by Stripe. Stripe may collect additional identifiers and billing information required to process the transaction securely.

We do not store your full card number, CVV, or other sensitive payment details on our own servers.

2.3 Uploaded Images

Users may upload a profile picture. You should only upload content that you own or have permission to use and that does not contain sensitive personal information.

2.4 Information Collected Automatically

At this time, ManzanoHQ does not actively use separate analytics, tracking cookies, or third-party marketing pixels on the site. If this changes, we will update this Privacy Policy to describe any additional automatic data collection.

3. How We Use Your Information

We use the information we collect to:

Create and manage your Manzanos PopShop account
Process and fulfill orders and deliveries
Send transactional emails (order confirmations, receipts)
Send newsletters when you subscribe
Verify and suggest addresses via Google Maps services
Respond to support requests and feedback
Improve and secure our services
Comply with legal, tax, and regulatory obligations

4. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or similar jurisdictions, we process your personal data under the following legal bases:

Contract: To create and manage your account and to fulfill your orders.
Consent: For newsletters and certain notifications that you explicitly opt in to.
Legitimate Interests: To prevent fraud, secure our services, and improve user experience.
Legal Obligations: To maintain records required for tax, accounting, and regulatory purposes.

6. Children’s Privacy

Manzanos PopShop and related purchasing features are intended for adults (18+). We do not knowingly collect personal information from children under 13.

We plan to implement date-of-birth checks for account creation to help ensure that purchasing experiences remain adult-focused.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access the personal data we hold about you
Right to correct inaccurate or incomplete data
Right to request deletion of your data
Right to restrict or object to certain processing
Right to data portability (ability to obtain a copy of your data in a structured format, where applicable)

7.1 Account Deletion

You can request deletion of your account. When you delete your account, most profile-level information is removed or anonymized. However, certain order and transaction records may be retained where required for tax, accounting, or fraud-prevention purposes.

8. Data Retention

We retain your information for as long as necessary to:

Provide services you have requested
Maintain your account (until you delete it)
Fulfill legal and tax obligations
Resolve disputes and enforce agreements

Newsletter data is retained until you unsubscribe, at which point your email address is removed from our active mailing lists.

9. Data Security

We use reasonable technical and organizational measures to protect your data, including:

Encrypted databases via Supabase
HTTPS for data transmitted between you and our services
PCI-DSS compliant payment processing through Stripe

While we strive to protect your personal information, no system can be 100% secure. We cannot guarantee absolute security of data transmitted over the internet.

10. International Transfers

ManzanoHQ LLC is based in the United States, and your information may be processed and stored in the United States or other countries where our service providers operate. By using our services, you consent to the transfer of your information to these locations.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of our services after any changes means you accept the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

ManzanoHQ LLC
Email: manzanohq@gmail.com
Website: manzanohq.com